Shipping policy

Shipping Time

Orders are generally dispatched within 1–3 business days after the order is placed, and are generally delivered within approximately 2–7 business days after dispatch. Actual delivery times may vary depending on the destination, customs clearance procedures, and carrier arrangements.

If your parcel has not arrived within 7 business days after dispatch, please email us at contact@3armystore.com for assistance.

Shipping Fees & Free Shipping

The free shipping thresholds for orders to Hong Kong, Macau, Taiwan, and Mainland China are as follows:

  • Hong Kong: Free shipping on orders with a final amount paid of HK$600 or more
  • Macau: Free shipping on orders with a final amount paid of HK$1,000 or more
  • Taiwan: Free shipping on orders with a final amount paid of HK$1,200 or more
  • Mainland China: Free shipping on orders with a final amount paid of HK$1,500 or more

Orders below the applicable free shipping threshold will be handled on a freight-collect basis. Customers must pay the relevant shipping fee directly to the third-party courier upon delivery. Our store does not collect this shipping fee at checkout.

Please note: Because we do not collect freight-collect shipping charges on behalf of the courier, the shipping fee shown at checkout or on the order document may appear as “Free / HKD 0”. This only means that our store has not collected a shipping fee at checkout; it does not mean that the third-party courier will not charge a freight-collect shipping fee.

Shipping Regions

Our website currently accepts direct orders only for delivery addresses in Hong Kong, Macau, Taiwan, and Mainland China.

For delivery to any other region, please contact us before placing your order at contact@3armystore.com to enquire about available shipping options and related charges.

Important Notes

Note 1｜Shipping Details
Customers must provide a clear, complete, and deliverable shipping address, together with an accurate and valid contact telephone number. If any shipping information changes, please contact us as soon as possible at contact@3armystore.com.

Note 2｜Pickup Notification
Once a parcel arrives at the customer's designated delivery point or pickup point, the recipient will generally receive a notification from the carrier and must collect the parcel within the period specified by the carrier. The actual collection deadline is subject to the carrier's latest notification.

Note 3｜Uncollected Parcels and Redelivery
If a parcel is collected back by the carrier, returned, or requires redelivery because the specified storage period has expired, any subsequent shipment to a smart locker, SF Station, SF Express Service Centre, or another service point may be treated as a new shipment. Any additional shipping charges arising from redelivery, return, or reshipment must be borne by the customer.

Note 4｜Customs Clearance and Import Requirements
If customs clearance is required, customs, import, and carrier requirements may vary by region. Customers must comply with the latest applicable customs clearance procedures and provide the required information as requested.

If a parcel is delayed, returned, or incurs additional charges because the customer fails to provide the required information, provides incomplete or incorrect information, or is unable to complete the relevant customs clearance procedures, the related additional charges and losses must be borne by the customer.

Customs Clearance Information — For Reference

The following information is provided for general reference only:

  • Macau: Recipient's full name
  • Taiwan: Recipient's full name and identification number
  • Mainland China: Recipient's full name and identification number; in some cases, proof of identification may need to be submitted as required by the carrier (for example, SF Express)

The above customs clearance information is for reference only. Customs and carrier requirements may change from time to time. The actual information and procedures required are subject to the latest requirements of the relevant local customs authorities and carrier.

Note 5｜Products Containing Batteries and Air Shipping
For orders that require air shipping, some batteries in products containing batteries may need to be removed before dispatch in accordance with aviation transport and carrier requirements. If a battery is removed, the customer will need to purchase a suitable replacement battery and arrange installation after receiving the product.

Note 6｜Incorrect Information, Unsuccessful Dispatch, or Inability to Contact
If a parcel cannot be successfully dispatched, is delayed, returned, or requires reshipment because the shipping address is unclear, recipient information is incomplete or incorrect, required shipping or customs information is not provided, or due to other issues relating to the recipient details, any additional charges and losses arising from such circumstances must be borne by the customer.

If we need the customer to provide additional information or correct existing information, we will attempt to contact the customer by email. If we are still unable to contact the customer within 21 days from our first relevant contact notice, or if the customer refuses to provide the information required to complete shipping or customs clearance, the order will be automatically cancelled and no refund will be provided.

By placing an order, the customer confirms that they have read and accepted the relevant terms and policies of our company.

Our company reserves the right to update these website terms and policies in response to business needs, shipping arrangements, or legal requirements. The latest version published on this website shall apply.