Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange. For any reasons, refund is not allowed.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Sale items (if applicable)
Only regular priced items may be returned, unfortunately sale items cannot be exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: UN Outdoor, Shop 12, G/F, 1 Yan On Building, Kwong Wah Street, Mong Kok, Kowloon Hong Kong SAR China.
If the item was marked as a gift when purchased and shipped directly to you, it is not allowed to be returned in any conditions.
To return your product, you should mail your product to: UN Outdoor, Shop 12, G/F, 1 Yan On Building, Kwong Wah Street, Mong Kok, Kowloon Hong Kong SAR China
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We may update this refund policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons, without prior notice.
In case of any dispute, we reserves the right of final decision.